Release Engineer

Release Engineer

Location: Ireland

About You

Do you want to work in an exciting, growing and passionate company where you will be challenged to grow; where you will be held accountable for your projects; where you can show off your amazing Customer Support and support skills? Then Openmind is the place for you to bring your considerable technical support skills and grow them to be even greater. We are going on a journey to double our revenues and profits and we only have space for the best. If you think you have what it takes then send us your CV. We dare you!

Who We Are

Openmind Networks is the only global company 100% focussed on providing high-quality mobile messaging products and services to worldwide service providers. Since our foundation in 2003, we have consistently led the way in bringing new innovations and concepts to the mobile messaging market. Our customers include some of the world’s largest Mobile Operators, Wholesale Operators, Aggregators, and Social Media providers.

What you will be doing as a Release Engineer

As a Release Engineer with us, you will be ensuring that customer platforms are always on the latest software version, through the application of DevOps processes for the latest cloud-native platforms and their predecessors. You will be surpassing customer expectations by ensuring a coordinated plan is in place to keep the customers on the latest software versions of our platforms.

What you will be responsible For

The Release Engineer will be ensuring that customers are up to date with the latest version of released software for both customer production and staging environments.
You will be actively involved in ensuring that the operations teams will have a reduction in open tickets KPI as a result of a reduced number of software versions in customer environments.
The Release Engineer will be responsible for agreeing on a patch schedule with our customers and maintenance of this plan going forward.
You will actively work with the Engineering team to ensure schedules are met and ensure that the Operations team’s OKRs are met.

Requirements

You will have strong customer technical support experience in the telecoms or IT areas and have experience in Linux administration and CICD.
You have a proven ability to work effectively under pressure and meet deadlines.
You are a passionate and positive person, who loves to take accountability and pride in your work.
Customer focus and ability to work cross-functionally in a strong team environment are areas of strength for you and you are continuously looking to develop yourself.