Messaging Hubs
Openmind’s SMS and MMS Hub Products are used by the world’s leading Hubbing Service providers to implement their messaging termination services. The 6th generation of our Messaging Hub Product is now being deployed and offers unrivalled routing and message handling capabilities that cannot be replicated by bespoke solutions.
5g Messaging
Short Messages can be delivered on a 5G network using an additional SMS Function (SMSF). SMS will continue to play an important role in providing key notifications to subscribers, and in enabling a variety of M2M/IoT applications. Openmind has extended the Traffic Control platform to support 5G messaging solutions, future-proofing digital messaging for our customers and their subscribers.
Engage CPAAS
Communications Platform as a Service
Engage allows Operators to offer rich messaging services direct to Enterprise customers, creating a valuable new revenue stream. With Engage, Operators can compete with Aggregators for high-value Enterprise messaging business, and differentiate on the basis of the performance, security and reliability of the service they offer. Engage supports 2-way omni-channel messaging, and provides both Campaign Management and Transactional messaging features.
Conversational Messaging
Openmind’s advanced FlowBuilder feature provides Enterprises with the ability to create interactive conversations with their customers. FlowBuilder’s ‘drag and drop’ GUI is easy to use and can be integrated with back-office systems to support mCommerce and Customer Care services.
Campaign Management
The Campaign Management feature allows Enterprises to build and schedule an advertising campaign across different channels with different content targeting segments of their customer base. The Campaign Workflow allows managers to oversee and approve expenditure on messaging deliveries on the network.
Emergency Broadcasts
Engage can be offered to Governmental agencies to run information campaigns and to broadcast alerts in the event of emergencies. Text messaging is being used by the World Health Organization to broadcast Covid-19 related information to billions of people around the world.
Targeted Messaging
Engage can be integrated with a Location Platform in a mobile network to allow Enterprises to target subscribers based on their location. It can also be integrated with an Operator’s CRM system to allow targeting by Profile. The combination of Location and Profile targeting is hugely valuable and allows Enterprises to focus their content on specific customer segments.
Rich Content Delivery
Engage supports a rich content builder, allowing multimedia information as part of Bulk Messaging deliveries or Campaigns. Multimedia digital messaging channels, such as RCS and MMS, allow Enterprises to provide a rich-content experience to customers.
Self-Sign On
Self-Sign On functionality allows Operators to target the ‘long tail’ of SME customers. Enterprises have access to a web page that they use to subscribe to the service and select options they require to target their consumers.