Service Operations Engineer

Service Operations Engineer

Location: Prague, Czech Republic.

About You

Do you want to work in an exciting, growing and passionate company where you will be challenged to grow; where you will be held accountable for your client services experience and where you can show off your superior customer service offering? Then Openmind is the place for you to bring your considerable client skills and grow them to be even greater. We are going on a journey to double our revenues and profits and we only have space for the best. If you think you have what it takes and you are willing to go through a rigorous suite of personality tests, interviews and skills tests to join the already best in the world then send us your CV. We dare you!

Who We Are

Openmind Networks is the only global company 100% focussed on providing high-quality mobile messaging products and services to worldwide service providers. Since our foundation in 2003, we have consistently led the way in bringing new innovations and concepts to the mobile messaging market. Our customers include some of the world’s largest Mobile Operators, Wholesale Operators, Aggregators and Social Media providers.

What you will be doing as a Service Operations Engineer

As a Service Operations Engineer you will be responsible for surpassing customer expectations in solving incidents and problems, and proactively supporting our global customers as part of a world-class Service Operations team.

What you will be responsible For

Working as the Service Operations Engineer, you will be responsible for the resolution of customer incidents within SLAs agreed with the client.
You will be ensuring customer satisfaction of open cases and measuring customer satisfaction on a continuous basis.
The Service Operations Engineer will ensure that open tickets are continuously maintained within target levels.
You will ensure that Service Operations team OKRs are consistently been achieved.

Requirements

You will have strong experience in a customer-facing technical support role and also be proficient in Linux Administration.
The Service Operations Engineer will have strong interpersonal and team-working skills and the ability to work under pressure to tight deadlines.
You are a passionate and positive person, who loves to take accountability and pride in your work.
Customer focus and ability to work cross functionally in a strong team environment are areas of strength for you and you are continuously looking to develop yourself.