Last week, I attended the Deloitte Best Managed Companies Awards Gala 2023, where Openmind Networks proudly received its 8th award for sustained excellence in our field. This Platinum Award prompts me to reflect on our journey.
2023 marks a significant milestone for Openmind Networks, as we celebrate our 20th year in business, making us one of the telecom software industry’s longest-standing companies worldwide. We’re honored to continue receiving recognition from our peers and industry observers, both for the company we’ve built and the unique culture we’ve fostered.
While many companies emphasize their commitment to customers, we take this pledge seriously, upholding the highest standards of excellence and care. Awards like the Best Managed Companies provide not only validation, but also a feedback loop and accountability structure that drives us to continually improve.
Often, people ask what Openmind Networks does. On the surface, we are a messaging systems platform used by telecom companies globally to deliver exceptional messaging experiences. However, we also specialize in the intricate and essential telecoms infrastructure that enables messaging at remarkable speeds and accuracy levels. This infrastructure has evolved from a mere convenience to a fundamental human right, underscoring the vital role we play.
Having attended this year’s BMC Awards, it’s humbling to witness other companies’ remarkable contributions to fields like healthcare and the environment. From our corner of the telecoms industry, we find great satisfaction in delivering ongoing innovation and excellence to our customers worldwide. Now, let’s delve into the reasons behind our 2023 honor.
Who are Openmind Networks?
Openmind Networks is a global organization serving over 70 international customers. Our strong and expanding customer base is a testament to our exceptional customer service.
In a rapidly changing market, with telecom operators facing mounting pressures from Big Tech and the demand for 5G infrastructure, we’ve remained agile. Over the past 24 months, we’ve introduced AI-driven fraud detection services and shifted our focus towards innovating in CPaaS and business messaging services. By combining these innovations with our core messaging systems software expertise, we’ve established ourselves as market leaders, underpinning our sustained success.
Our Culture of Innovation
Innovation is ingrained in Openmind’s DNA. Despite competing against multinational giants on a global scale, our success hinges on continuous innovation in products, services, and business models. Our rigorous New Product Ideation (NPI) process allows us to explore and validate potential new markets before making significant investments, ensuring our growth potential and competitive edge.
Our Core Values
Openmind engaged all staff in a discovery process to identify the core values that make our company exceptional. These values, now integral to our employee incentive and performance programs, are celebrated through core value stories shared at our All Hands meetings. Each month, we recognize a Core Value Champion who embodies these principles.
To measure employee engagement, we’re participating in the Great Place to Work program, conducting detailed surveys and implementing action plans driven by senior management. We’re proud to have earned the Best Place to Work in Tech™ 2023 accreditation, reflecting our commitment to fostering a positive culture.
Diversity and Inclusion
Openmind is an internationally diverse company, with offices in Dublin, Prague, Kuala Lumpur, Amsterdam, and Silicon Valley in the United States. We welcome staff from diverse backgrounds and cultures, united by their dedication to our core values.
Governance is a top priority at Openmind Networks, with committees and boards ensuring adherence to legal regulations and internal policies. Our Board of Directors oversees Remuneration and Audit Committees, reinforcing our commitment to transparency and accountability.
The Future Ahead
Openmind Networks has set a roadmap to double revenue between 2022 and 2025. We plan to achieve this by expanding our marketing efforts to raise brand awareness globally and by refining our internal processes through external consultancy. These initiatives will uncover opportunities for revenue growth and strengthen our position in the industry.